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Cloud Integration Transforms CIOs from Gatekeepers to Barrier Breakers
George Gallegos, and CEO, Jitterbit


George Gallegos,
The cloud revolution has fundamentally changed the role of the CIO. Instead of serving as a systematic component of the organization, today’s CIOs must adapt to become facilitators of strategic business development and innovative processes throughout the organization. This empowers people to work more efficiently across departments, and makes it easier for companies to react quickly and keep up with the latest technological advances. “The cloud enables good ideas to become widely accessible, and a more democratized environment leads to greater innovation” Take enterprise tech giants NetSuite and Autodesk. Their new approach to integration and the cloud has led to a major shift in IT responsibilities. By offering out-of-the-box integration of their cloud-based solutions, they eliminated a lot of heavy lifting for their customers’ engineers. This freed those engineers and IT staff to focus on more strategic efforts instead of simply managing hardware and software systems. Cloud Software Is Eating the World An overwhelming number of business processes have moved to the cloud in the last several years. It’s not just CRM and ERP – companies have found innovative ways to shift tasks that traditionally relied on substantial local computing power, such as architectural design – to faster and more efficient cloud-based platforms. For example, the international hotel design firm Think, Inc. used to experience rendering times of 26 hours for its blueprints, but that time has been cut to 26 minutes with Autodesk’s cloud-based rendering application. With cloud-based rendering the user can instantly provision thousands of CPUs rather than remaining constricted to whatever compute power existed on site. Similarly, CRM and ERP cloud solutions offered by NetSuite and Salesforce.com, among others, allow companies to outsource data management, so they don’t have to worry about updating software and running large servers onsite. For the CIO, these cloud solutions remove many
• Focused on individual process needs
• Expensive and time consuming
• Require hard coding processes • Difficult to update and modify However, cloud-based integration removes all of these headaches for the CIO. With cloud integration platforms, CIOs don’t have to worry about how to stitch together all of their technology investments, but can instead focus on how connected apps and processes can be used across departments, partners and customers. For example, Jitterbit designed out-of-the-box integrations for NetSuite and AutoDesk PLM360 that enable business users to easily manage product changes, supplier collaboration, new product introduction, quality control and materials oversight across both platforms. For NetSuite and AutoDesk customers, this led to streamlined digital processes, better customer intelligence and more accurate pricing and order data. Furthermore, integrating these solutions in the cloud minimizes the demand on IT, and eliminates the need for complex and expensive server-based perpetual licenses. Instead of managing servers and software, CIOs can focus on creating new processes and innovative products for the company. Finally, cloud-based integration prepared CIOs for the next wave of collaboration: connecting to partners and customers beyond the walls of the organization. Easy-to-manage cloud integration platforms enable CIOs to open up their systems in a controlled and secure manner. This paves the way for radical new business processes, such as crowd-sourced designs and immediate partnerships with small start-ups offering disruptive technologies. Today’s CIO is no longer a gatekeeper; the modern CIO’s job is to remove barriers across departments and connect siloed processes. As more CIOs break down walls in their companies, integrated cloud solutions become even more essential because they facilitate easy collaboration and new cross-departmental processes. The cloud enables good ideas to become widely accessible, and a more democratized environment leads to greater innovation.